Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Coordinate information flow from internal and external sources to facilitate the dissemination of accurate, timely, consistent, and balanced information to internal and external customers including external healthcare professionals, internal Novartis personnel, and sometimes consumers/patients. Research and respond to written and oral inquiries from internal and external customers. Develop standard response documents, create unique responses, and revise/update existing documents in database. Receive, document and report spontaneous reports of possible adverse drug reactions. Search, evaluate and summarize the published medical and scientific literature. Work independently yet ensure strategic alignment of information with key internal stakeholders and experts as necessary. Participate in the creation of, and ensure adherence to departmental and corporate policies and quality standards. Answers phone calls, emails and faxes with appropriate and accurate responses, taking care to report all Medical Safety issues. Follows up with callers, maintains compliance with all applicable policies and regulations, and accurately completes cases within acceptable time frame. This position requires quick analysis of situations and skillful communication to satisfy customers and obtain a maximum amount of information needed for successful documentation of inquiries and medical safety cases. The ability to work closely with a team to manage schedules and phone coverage is a necessity. Qualifications Three or more years’ experience. Two or more years of experience in medical product information or customer relations. Demonstrated strong intranet and internet research skills and computing skills, including Alcon databases. Good documentation practices. Experience utilizing correct grammar, spelling and typing speed. Familiarity with medical terminology – understanding and pronouncing. Excellent communication skills by phone, and in written communications. Proven history with successfully handling challenging interactions. Education Bachelor’s degree in biology, chemistry, pharmacy, pharmacology or applicable science or related field. #J-18808-Ljbffr
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