Job Description

We are hiring a Vendor Support Specialist to recruit and support vendors, manage communications and escalations, and ensure coverage, performance, and compliance standards are met in a remote/hybrid role based out of Cincinnati, OH or Tampa, FL.

Position Overview

Greentree Legal is currently hiring a Vendor Support Specialist to recruit and support vendors, manage communications and escalations, and ensure coverage, performance, and compliance standards are met in a remote/hybrid role based out of Cincinnati, OH or Tampa, FL.

At Greentree Legal, we pride ourselves on being a trusted partner in Real Estate Default, Collections, and Litigation Support Services. Our success is driven by a culture of accountability, collaboration, and continuous improvement.

This role is ideal for someone who is:

• Highly organized and detail-oriented
• Comfortable managing multiple deadlines in a fast-paced environment
• A strong communicator who thrives in both client and vendor interactions
• Motivated by problem-solving and making a direct impact

Pay and Benefits

• Annual Salary $58K-$68K depending upon qualifications and experience
• Paid Time Off (PTO) 14 Days PTO and 11 Paid Holiday Days Off
• Medical, Vision, and Dental insurance
• Supportive team and leadership
• Opportunities for professional growth

Responsibilities

• Recruit, onboard, and support a nationwide network of service vendors
• Align vendor coverage with client and geographic demand
• Manage vendor communications, performance tracking, and compliance requirements
• Resolve service escalations and coordinate solutions with internal teams and vendors
• Support vendor training, rate negotiations, and relationship management
• Maintain vendor records, performance metrics, and pricing information
• Identify process improvements to enhance service quality, coverage, and operational efficiency
• Leverage social media and industry networks to support vendor recruitment and expansion efforts

What We’re Looking For

• 2+ years of experience in operations, vendor coordination, customer support, or a related field
• Strong organizational, communication, and multitasking skills with exceptional attention to detail
• Ability to thrive in a fast-paced environment while managing competing priorities
• Proven problem-solving, relationship-building, and accountability skills
• Proficiency in Microsoft Excel and Word
• Experience with CRM, vendor management, or workflow systems preferred
• Prior experience in logistics, legal support, or service-based industries is a plus
• Familiarity with Monday.com, Airtable, or similar platforms is preferred but not required

Who You'll Work With

You’ll report to and collaborate closely with the Director of Operations. This position is not currently supervisory, but there is potential for growth into a leadership role as the department expands.

Work Environment & Physical Requirements

• Ability to sit and work at a computer for extended periods

About Us

Greentree Legal is an Ohio-based company specializing in Real Estate Default, Collections, and Litigation Support Services, including Nationwide Service of Process, Skip Tracing, and Electronic Filing. Our culture is built on passion, accountability, and teamwork. We empower employees to contribute to our continued success, and we take pride in being the most efficient and reliable resource for our clients. If you're highly organized, detail-oriented, and motivated by making an impact—this role could be for you.

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